UX Design Institute coursework project.
The brief : Follow the UX design process to create a mobile app for the airline "Fly UX"
Research process - Surveys, existing airline app reviews, usability testing and note taking, affinity diagrams and customer journey maps.
Conducting and taking notes from usability tests
Customer journey mapping
The Problem - Generally the apps are currently too cluttered making it difficult to focus on the task at hand. Too much information to be input for simple interactions. Unclear selections for dates. Compare fare benefits are confusing. The user is unsure/confused about what has been included in the booking process.
Solution user flow diagram
Low fidelity prototyping
Try the prototype here!